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Shipping & Returns

Shipping

1.All our products will be shipped within 48 hours after we confirm the payment and shipping address(your shipping address should be the same as your invoice address when you pay by credit card).
2.Free shipping to all over the world, it takes about 5~10 business days to arrive your location.
3.After shipment, you will receive the tracking number from our system, you can also track your goods on tracking link we offer. If there is no information, you can contact us for help.

Return policy

All ordered items are the right items you pick here. We promise you of the right order package. We will check carefully before we send out, so we only accept return and exchange when we send wrong or damaged items, please be noted! All items sent back to us must be in their original condition i.e. not altered or washed, with all tags attached. We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we are not responsible for lost shipments. All returned merchandise should be sent to the shipping address we email you after you get our feedback here!

Shipping agents

We use the services of USPS and EMS to deliver your package straightly to your door. Upon shipment, you will receive an email message with your order confirmation number and your shipping tracking number. With this tracking number you can track the process or your order at any time on the shipping company's website. You will also receive from our order tracking officer, a regular email update on the status of your shipment until its arrival.

Packaging

Docustomskin.com cases are packaged carefully by our shipping department so that the items are safe from any harm. It is generally accepted that it is necessary to design and manufacture perfectly, but delivering them in the same condition is also very important. This is why this careful packaging of fitflops by our clerks is necessary before they get picked by the shipping agent.


Delivery time

You will usually receive your package in 7 to 10 business days from the time you place your order, of course after we have received your payment. Please keep in mind that due to cargo rotation, it may take up to 3 days before the online tracking module shows your tracking number.

Order Cancellation

Cancellation of an order can only be requested before the order has been dispatched. Because we usually handle all orders as quickly as possible within 6-8 hours after orders being placed, so we are not always able to cancel an order after it is placed. Hope you can understand in this key point. Cancellation requests after the order has been dispatched will be treated in accordance with our Return Policy.

Friendly Notice:

If you do not receive your 10-digit tracking number within 3 days after placing your order, your e-mail server may have seen it as spam. In this case, please contact us for assistance in orders' tracking.

Delivery information

Writing down a correct shipping address is extremely important when placing an order, since it is a contact number and an email address. We are not responsible for reshipment if you provide us with a wrong address. We are not responsible for any import tax charged on your package, though we are generally willing to find a compensation for our clients. Delivery is guaranteed, in the event that your package is lost or seized we will reship once at our expense.

Track your order

A tracking number will be sent to you via e-mail when your order is shipped. You may use your tracking number toview the status of your order (Instructions will be given to you via e-mail). You will also get regular updates from our tracking officer on the status of your shipment.

Would you have any additional shipping inquiries, please do not hesitate to contact us at service.phonecase@gmail.com

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